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How Do I Return or Exchange a Product?
We accept returns within 30 days of purchase. Return Requirements: Item must be returned within 30 days Product must be in original condition Not damaged or previously installed with adhesive Include a copy of your invoice How to Start a Return: Step 1: Submit a return request through our webs... -
I Received the Wrong Part – What Should I Do?
Contact us immediately and we'll make it right. If We Made a Mistake: If Metro Moulded Parts shipped you the wrong item: Contact us with your order number We'll send the correct part immediately We'll provide a prepaid return label for the wrong item You pay nothing – we cover all shipping cos... -
My Order Shows Delivered But I Haven't Received It
Don't panic – wait up to 4 days before contacting us. Why Wait 4 Days? Tracking issues often resolve themselves: - Package may have been delivered to a neighbor - Mail carrier may have marked delivered early - Package may be at a secure location you haven't checked What to Do First: Day 1-4: ...